Platforms
Google Workspace Updates · Jul 16
Gmail's AI writing tool adds free-form custom editing prompts
Google replaced Gmail's preset Help me write refinements with a prompt bar that accepts custom natural-language editing instructions, plus undo and redo, rolling out to rapid-release Workspace domains from July 16 with completion targeted around July 20.
▸ The MSP Angle
Should I worry about new AI writing features in my clients' email?
Not alarm, but oversight. Every new free-form AI prompt in a client tool is another place company data flows into a model, often switched on by default and invisible to the admin who should be deciding. Know which AI features are live in each tenant you manage, decide per client whether they belong on, and put that decision in writing rather than discovering it after the fact.