Synthreo Privacy Policy
Last Updated: May 18, 2025
Introduction
At Synthreo, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including the Synthreo Platform (ThreoAI, Builder, and our Admin Portal), and any Managed AI Services.
By using our services, you agree to this Privacy Policy, our Terms and Conditions, and any accepted Quotes, all of which form a binding agreement between you and Synthreo.
Who We Are
Synthreo provides AI-driven software and Managed AI Services to businesses and service providers. We act as a data processor, processing personal information on behalf of our clients and only on their documented instructions. Where required, a Data Processing Agreement (DPA) is available.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Information you provide to us directly: Name, email address, phone number, company name, and any communications you send.
- Information collected automatically: IP address, device type, browser type, usage data, and cookie-based interactions.
- Information from third parties: Such as integrations you enable or platforms you connect.
You may not submit sensitive personal information (e.g., payment card numbers, government-issued IDs, health or biometric data) unless expressly authorized in writing. We may delete such data without notice.
Third-Party Systems and Integrations
Synthreo may support integrations with third-party platforms (e.g., CRMs, help desks) at your direction. These are subject to their own privacy and security policies.
You are solely responsible for:
- Ensuring you have valid rights and permissions;
- Managing security settings and compliance;
- Understanding that Synthreo is not liable for any breach or misuse involving third-party systems.
Analytics and Cookies
We use the following analytics tools to understand site usage and improve performance:
- Google Analytics 4
- Google Tag Manager
- Microsoft Clarity
These tools collect anonymized usage data and do not combine analytics with personal identifiers unless you provide explicit consent. We use cookies categorized as:
- Essential: Necessary for basic site functionality
- Analytics: Measure site performance and usage trends
- Marketing: Support ad delivery and optimization
You can manage your cookie preferences via our Cookie Settings. Disabling cookies may limit some features.
Use of AI Systems
Synthreo’s services include features powered by artificial intelligence (AI) and large language models. These systems:
- Operate probabilistically and may produce varied outputs;
- Are not guaranteed to be accurate or suitable for critical use;
- Require qualified human review before being used in high-risk areas (e.g., legal, employment, medical).
You agree not to rely solely on AI outputs for business-critical decisions.
How We Use Your Information
We use your data to:
- Provide, maintain, and support our platform and services;
- Deliver Managed AI Services as specified in your Quotes;
- Communicate with you about your account or activity;
- Prevent abuse, detect fraud, and monitor security;
- Improve features through anonymized insights.
We only process personal data based on your documented instructions and in compliance with contractual terms.
Use of Anonymized Data for Training
Unless you opt out, we may use non-sensitive, anonymized, and aggregated data derived from your usage to improve our AI systems. This data:
- Is stripped of all personal identifiers;
- Cannot be linked back to you or your organization;
- Is used strictly in compliance with laws such as GDPR and CCPA.
To opt out, contact privacy@synthreo.ai. Opting out may reduce access to some AI features.
Data Retention and Termination
We retain your data for the duration of your active services and for up to 30 days after formal cancellation. Simply stopping use does not constitute valid termination.
To terminate services, written notice must be submitted to accounting@synthreo.ai at least 90 days in advance. Upon request, we will:
- Permanently delete your data; or
- Return it in a commonly used format (e.g., CSV, JSON).
Your Data Protection Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data;
- Correct or update inaccuracies;
- Request deletion;
- Restrict or object to processing;
- Request data portability;
- Withdraw consent where applicable.
To exercise these rights, email privacy@synthreo.ai. We will respond as required by law.
Security Measures
Synthreo applies a range of technical and organizational safeguards:
- AES-256 encryption at rest and TLS 1.2+ in transit
- Logical tenant data separation
- 24/7 monitored infrastructure
- Prompt injection protection and output filtering
- Continuous vulnerability management
Despite our efforts, no system is 100% secure. You are responsible for maintaining secure endpoints, user access, and integration environments.
Age Restrictions
Synthreo services are not intended for individuals under the age of 18. By using our platform, you confirm you meet the minimum age requirement.
Changes to This Privacy Policy
We may update this Privacy Policy. When we do:
- The “Last Updated” date will reflect the change;
- We will post the updated version on this page;
- We may notify you via email or alert if changes are material.
By continuing to use our services, you agree to the updated policy.
Contact Us
For questions or to exercise your privacy rights, contact: privacy@synthreo.ai
For termination or billing-related matters, contact: accounting@synthreo.ai