Canopy · Control Plane
Canopy runs every client environment from one pane of glass
Canopy is the administrative layer under the entire Synthreo platform. Your admins configure which products, models, connectors, agents, and skills every client tenant gets, watch usage across the whole book of business, and gate new features on your schedule. Your clients never see it. Your operations team lives in it.
Watch Canopy in action
The Problem
Multi-client AI without multi-client management is chaos
Most AI platforms assume one company, one admin, one environment. Run that model across thirty clients and you get thirty separate logins, no cross-tenant visibility, and no way to answer basic operational questions: what is running, what does it cost, who is actually using it.
Canopy was designed for the MSP operating model from the start. Every design decision assumes the admin manages many clients, not one organization.
What It Does
Configure, observe, control
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Per-tenant configuration
Which products each client can access, which models are available, which MCP connectors are enabled, which agents and skill files apply. Set once, per client, from one dashboard.
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Feature flags per client
System flags gate capabilities per tenant, which is how you build tiered packaging: a starter plan for one client, the full agentic stack for another, upsell in between.
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Usage analytics that price plans
Token consumption, active models, top-running agents, per-user activity, and chat volume, at the MSP level and per tenant. Real numbers for QBRs and real data for margin decisions.
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Delegation without exposure
Role-based controls let client admins manage their own users without ever seeing the full platform, or your other clients.
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Demo mode
PII masking across the interface turns production into a safe sales walkthrough. No separate demo tenant to maintain.
Why It Is Different
Not an add-on. The foundation.
Canopy is not a dashboard bolted onto separate products. Threo, Wingtip, and Pylon are built on top of it. Tenant isolation happens at the platform level, so client data never commingles, and every new Synthreo capability arrives flag-gated, released to your clients on your schedule instead of a vendor's release calendar.
FAQ
Frequently asked questions about Canopy and multi-tenant AI management
What is an AI control plane for MSPs?
The administrative layer where an MSP configures, monitors, and controls every client AI environment from one dashboard. Canopy sets which products, models, connectors, agents, and skills each tenant gets, and rolls usage and cost up per client across the whole book of business.
How do MSPs manage AI across many clients?
Through per-tenant configuration and feature flags in Canopy. Every capability is gated per client, which turns packaging into checkboxes: a starter tier for one client, the full agentic stack for another. End users never see Canopy; only MSP admins work in it.
What usage data does Canopy report?
Token consumption, active models, top-running agents, per-user activity, and chat volume, at both the MSP level and per tenant. Partners use the same numbers to price plans and to show clients adoption and value at quarterly business reviews.
Can client admins manage their own users?
Yes, through role-based delegation. An MSP grants a client admin control over their own users without exposing the full platform or any other tenant. Client data never commingles, because isolation is enforced at the platform level rather than the application level.
What is demo mode in Canopy?
Demo mode masks personally identifiable information across the interface, so an MSP can run a sales walkthrough on production without maintaining a separate demo environment. Prospects see real platform behavior with client data hidden.
See your book of business in one view
We will walk your client roster through the demo.