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Adoption

How AI is actually being used: deployment case studies with real numbers, adoption surveys, productivity research, and workforce shifts. This is the beat that separates what buyers say from what they do, and it is where the best client conversations start. Instructive failures count double.

Adoption · 3 stories this edition Ed. 001

Adoption

Thomson Reuters · Jun 22

74 percent of professionals use AI weekly, but only 6 percent of firms deliver what clients want

Thomson Reuters surveyed 1,816 legal, tax, accounting, and risk professionals across 62 countries: 74 percent now use AI weekly, 91 percent say their firms fall short of AI's potential, and a third admit to using unsanctioned AI tools. The report puts roughly 143 billion dollars of US legal and accounting revenue under active client reconsideration within 12 months.

▸ The MSP Angle

Do professional services firms actually want AI help from their MSP?

Law and accounting firms are classic MSP clients, and they are telling surveys they want AI help their firms cannot build internally. The one-in-three shadow AI number is your door-opener: every unsanctioned tool is a data-governance incident waiting for an invoice. Show up with an implementation plan before their clients walk.

Read at Thomson Reuters ↗

Adoption

Fox Business · Jul 7

Gallup: workers who skip AI face triple the layoff risk

New Gallup analysis finds US tech workers who use AI at least monthly face a roughly 6 percent predicted layoff probability versus 18 percent for infrequent users, and 62 percent of all laid-off workers were AI non-users. Only 1 percent of laid-off workers named AI as the primary cause of their layoff.

▸ The MSP Angle

Does using AI at work really lower layoff risk?

AI fluency is now job insurance, and the data finally proves it. Train your own technicians first, then package the same enablement for your clients' workforces. AI training is a service line with built-in urgency: nobody wants to be in the 18 percent column.

Read at Fox Business ↗

Adoption

Fortune · Jun 26

One in three employers already replacing entry-level roles with AI

GMAC's survey of more than 600 recruiters, over half hiring for Fortune 100 and 500 companies, found a third of employers already replacing entry-level positions with AI. Technology is the most exposed sector at 40 percent, led by automation of routine coding, data processing, and customer service.

▸ The MSP Angle

Is AI really replacing entry-level jobs?

The work being automated first is tier-1 helpdesk work: exactly the MSP's own cost center. That cuts both ways. Your service desk economics improve if you automate before your competitors, and your clients will expect the savings to show up in pricing either way. Reprice the service desk on your schedule, not theirs.

Read at Fortune ↗

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