Channel Insider · Oct 7
WatchGuard added a shadow AI dashboard and more AI agents to its MSP security platform
WatchGuard expanded its Rai agentic AI system with a natural-language interface, an incident analyst, a continuous compliance auditor and a customer success tool, plus an MCP integration that lets outside AI platforms use its security data. A new Network Shadow AI dashboard combines OAuth grants, email metadata, device telemetry and firewall data into one inventory of AI apps, with the ability to revoke access, at no extra licensing charge for Prime and Total Security Suite customers. WatchGuard cited its own report finding that only 22% of employees use MFA everywhere it is available.
▸ The MSP Angle
How do I find out which AI apps a client's employees are using?
Combine the sources you already have: OAuth consent grants in the identity platform, firewall and DNS logs, and browser or endpoint telemetry will show most AI apps in use. Turn that inventory into a short monthly report for the client with each app, who uses it, what data it can reach and a keep, approve or block decision. That report is the start of a governance service you can charge for.